How do I set up the Pool Tree?
The pool tree can be set up by one person and requires no tools. Super easy!
You can watch the instructions video here.

How big is the Pool Tree?
The Pool Tree’s overall dimensions are 1750mm High and 732mm Diameter.
It is made out of Polypropylene (base), ABS (all other plastic parts).

Can I move the Pool Tree with water still in the base?
No, you should always remove the water and any items on the Pool Tree before tilting and moving.

How do I clean the Pool Tree?
The Pool Tree wipes clean with a damp cloth.  

Can I place the pool tree on grass?
Yes, the Pool Tree can be placed on any level surface.
Please make sure to read the instructions, warnings and care labels before use. You can find them here.

How long does shipping take?
The Pool Tree typically ships to Australian metro areas within 3-7 business days.
Overseas orders may take a tad longer as will shipping to remote areas but we will give you a tracking number so you can always see when your Pool Tree will be in your hot little hands!

Can I get a discount code?
Yes! We do giveaways, specials, and competitions often as we like to share the Pool Tree love! Make sure you follow us @thepooltree on Instagram, FB and TikTok and sign up to the Pool Tree Family newsletter to keep up to date and be the first to hear about new products, news about the Pool Tree range, competitions and some summertime lifestyle tips to make sure you have a safe stress free summer! 

Do you sell Gift cards?
We certainly do! The best gift ever is to give someone a safe stress-free summer with a Pool Tree!
You can purchase one here.

Can I change my order after I place it?
Our shipping team moves super quick to get the Pool Trees out so make sure you notify us ASAP via our contact us form here  and we’ll see if we can catch it before it gets dispatched.

How do I return an order?
Please click on our contact us form.
Please see our warranty here for return policies.

Does the Pool Tree have a warranty?
Yes! It has a 1-year warranty.
Please find all the warranty details and policies here.

Maximum Leaf Weight Bearings and Shipping

The weight bearing maximum is 5 KG at the section where the leaf joins with the tree. Going towards the tip of the leaf, it will be slightly less. When you hang towels and swimwear etc on the tree, please do not not hang them just on on the tip but spread it out from the base of the leaf at the stem joinery point to the tip. This will keep your tree safe and spread items out for faster drying time!

Accidental breakages from misuse will not be covered by the factory warranty.

Shipping Note: the Pool Tree comes in two boxes so it gets delivered safely to you! We dispatch them together but sometimes depending on the shipping company and your address they get delivered within a couple of days of each other. Shipping is through a third party and once the Pool Tree leaves our warehouse it is in the hands of the logistics company and seperate from the Pool Tree. For any shipping issues and liability please contact the logistics company with your tracking number that is emailed to you after you order.