Shipping and Returns

Delivery timeframes:
Please Note: All deliveries are subject to potential delay in areas impacted by flooding and other events.
Please note, your order may arrive in multiple packages. The pool Tree comes in a BOX A and a BOX B. Tracking information will be emailed to you upon dispatch.
Please allow up to 3 days to process your order. Once your order is shipped you will receive an email with tracking information. It can take up to 48 hours after you receive your shipping notification for your tracking details to become active with the courier.
We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. We will always do our best to get your Safe Stress Free Summer started with the Pool Tree as soon as possible!

Shipping costs:
To be determined at check out.
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Who will deliver my order?
We use several carriers to deliver our online orders depending on your order.
The tracking link in your shipping confirmation email(s) will take you directly to the carrier’s website to track your package. 

Can I change my delivery address after my order has been placed?
No, you can’t change your delivery address once your order has been placed.
Once you receive your shipping confirmation email, it may be possible for the carrier to change your delivery address or redirect your order. Please contact the carrier directly. 
If your order can’t be delivered it will be returned to our stores. A refund will then be processed and takes 3-5 business days to be processed back into your account. If you still want to purchase the items you can order online again.


For information on returns please see the Pool Tree warranty here.

Maximum Leaf Weight Bearings and Shipping

The weight bearing maximum is 5 KG at the section where the leaf joins with the tree. Going towards the tip of the leaf, it will be slightly less. When you hang towels and swimwear etc on the tree, please do not not hang them just on on the tip but spread it out from the base of the leaf at the stem joinery point to the tip. This will keep your tree safe and spread items out for faster drying time!

Accidental breakages from misuse will not be covered by the factory warranty.

Shipping Note: the Pool Tree comes in two boxes so it gets delivered safely to you! We dispatch them together but sometimes depending on the shipping company and your address they get delivered within a couple of days of each other. Shipping is through a third party and once the Pool Tree leaves our warehouse it is in the hands of the logistics company and seperate from the Pool Tree. For any shipping issues and liability please contact the logistics company with your tracking number that is emailed to you after you order.